Returns & Shipping
Thanks for shopping at 1FIGURES, if you are not entirely satisfied with your purchase, we're here to help. You have 14 business days including weekends to return or exchange an item from the date you received it. To be eligible for a return, your item must be unworn and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Please e-mail Orders@1FIGURES.com with your 4 digit order number as subject to initiate an exchange or request a credit note.
For hygiene purposes - none of our headwear can be refunded, when taken out of of original packaging.
You will only be able to exchange your item for another item as we do not offer refunds with any of our items, or a credit note will be issued in place of a returned product. That can be used on our webstore within 185 days of your original purchase. Please note postage fee is not included within credit note.
You are responsible for returns back to us, for your own security and peace of mind please use a tracked mailing service.
Please allow at least 24-48 hours processing time for your order. This process usually happens sooner but we ask for this window just in case of a busy period.
DOMESTIC UK SHIPPING
Please allow at least 2-3 working days for your order to arrive.
PLEASE NOTE: During busy sale periods, orders may take 3-5 days to be dispatched.
For shipping across Europe please allow up to 7 working days for delivery - Please ensure you enter a contact number so you can receive live information on your parcel.
For international shipping, please allow up to 14 working days for delivery. Also please note, we are not liable for any incurred custom charges outside of the United Kingdom. This means your parcel may incur duties and taxes by your destination customs office. Please contact your local customs office for further information as you may be required to pay these fees before or after receiving your order.
Please ensure you enter a contact number so you can receive live updates on your parcel.
Please note shipping cost may vary depending on destination.
If you have any questions on how to return your item to us, contact us at Orders@1Figures.com